How can we help you today?
Most popular questions
When will I receive my order?
For household products, orders placed from Monday to Saturday will be delivered in 5 to 7 business days.
For furniture, you’ll be able to schedule the delivery time and date that suits you during checkout.
Will I be charged for delivery?
Yes, the delivery charges will be displayed during the checkout process.
How do I cancel an order?
It’s easy. Here’s what you need to do:
If you’ve signed in to your account:
- Go to the Order Details page in your My Account section.
- Click on the order from which you want to cancel products.
- Select the specific products you wish to cancel.
- Click ‘Cancel selected items’.
That’s it! You’re done.
If you’re a guest user:
Call us on 9776002182 and we’ll help you cancel your order.
Do remember that you can only cancel orders that are in the Processing stage.
If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.
For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.
What payment methods do you accept?
We accept a variety of payment methods:
- Visa or MasterCard Debit and Credit Cards.
- RuPay Debit Cards.
- NetBanking.
- Cash on Delivery.
- Wallets such as Paytm, PhonePee, MobiKwik and JioMoney.
- PayPal.
Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.
How do I pay using Wallets?
Here’s how you can pay using Wallets:
- Add the products you want to your basket and checkout.
- At the Payment page, you will see 5 payment options, including Debit Card, Credit Card, Cash on Delivery, NetBanking and Wallets. Click on Wallets.
- Select the wallet.
- Once you’re redirected to the wallet portal, sign in to your wallet account. You’ll be able to pay with the money available in your wallet.
That’s it!
How do I return my products?
You can return your products in three easy ways.
Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request.
- Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Credit Note.
Return to Store
- Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
- Hand over your return – an authorised staff member will take your package.
- After we check your returns, we’ll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you’ve used PayPal, you can ask for a PayPal refund or a Credit Note.
Call for a pick-up
- Call us at 9776002182 to schedule a pick-up time and location.
- Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Credit Note.
What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.
We do not accept return of any furniture item/s that has been delivered.
Please return your household products in their original packaging, within 07 days of delivery.
Double-check that you’ve included all the tags, accessories, promotional gifts and warranty cards that came with your order.
Are the prices on your website different from the prices in-store?
Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.
How do I deactivate/delete my account?
- Initiate account deletion/deactivation through your registered email address. Write to us on info@shopsmartstore.in with subject line “Deactivate Account”. Please mention your mobile number and reason for deactivation of the account. The account will be deactivated within 30 business days upon receiving the email. If you deactivate your account:
- You will be logged out from the rest of our partner sites as well.
- Any unused money in your wallet will be deleted forever
- You will not be able to access your favourites, past and ongoing order details and other related account activities
- You will not get any latest updates on offers/discounts
How do I change my email address?
We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.